Franchise TRAINING

We look beyond what franchisees need to know to consider what they need to be able to do.

Franchise

TRAINING PROGRAM DEVELOPMENT

Franchisees may know how to deliver the product or service and still need help becoming stronger business operators.

We work with franchisees individually and in groups to develop a better understanding of the business behind the business — including profitability, sales performance, operating discipline, decision-making and the numbers that drive results.

For franchisors, this creates another way to support franchisees who need more than an operations manual or another field visit. It provides a structured environment for asking better questions, understanding performance and identifying the actions that can move the business forward.

We can also work directly with franchisor leadership teams on franchise strategy, operational effectiveness, franchisee performance and the systems required to support a growing network.

The objective isn’t to tell people how to run their business. It’s to help them become better equipped to run it.

“When we started our franchise, we were told to use our operations manual to train new locations.  So we spent an entire week going through each chapter with a new franchisee.  By the end of the week, they were overloaded with information and had no clear direction on how to generate revenue!  Ron came in and redeveloped our program so it was focused on the franchisee generating revenue as soon as they got back to their location.  This change has resulted in our franchisees getting up and running far quicker than we had imagined.”

WAWilliam A., Founder

Franchise

FACILITATION

The best training doesn’t feel like someone reading a manual from the front of the room.

We design and facilitate engaging training experiences that get franchisees and teams participating, questioning, practising and applying what they’re learning to their own businesses.

Programs can range from focused workshops and conference sessions to intensive multi-day training. Our experience includes facilitating week-long sales and administration training, week-long installation training, franchisee roundtables and conference sessions focused on operational excellence and profitability.

Whether we’re delivering an existing program or working with your team to improve it, the objective is the same: make the learning useful when people get back to work.